Frequently Asked Questions (FAQ)
How can I place an order?
To place an order, follow these steps:
- Add items to cart.
- Proceed to payment via our website (Shopify Payments) or PayPal.
- On our website, click the "Checkout" button.
- If you use PayPal, click on the "PayPal" button.
- Enter your email address, name and shipping address.
- If you have a valid discount code, enter it in the "Discount" field and click "Apply".
- Click "Continue to shipping method" and make sure the delivery address is correct.
- Proceed by clicking on "Continue to payment method".
- Enter your payment details.
- Click on "Complete Order".
What happens if items are missing or I receive the wrong products in my order?
For missing or incorrectly shipped items, please contact us at info@millevarieta.com Please provide your order number and proof (image less than 1 MB). We will ship the correct item at no additional cost, and you may keep the incorrect item as a gift.
How can I know if my order has been sent correctly?
You will receive a confirmation email containing your order number and details of your purchase.
I would like to change the items I ordered. What should I do?
You can change your order until 11pm (+1 GMT) on the day it was placed. Contact us by email at info@millevarieta.com to request changes.
How do I add items to my cart?
To add items to your cart:
- Go to the desired product page.
- Select your preferences.
- Click "Add to Cart".
How can I view the contents of my cart?
Click on the cart icon at the top of the site. You can change quantities or remove items.
How do I remove items from my cart?
Click the cart icon, view the items and select "Remove" to delete the items.
How can I change the quantity of an item in my cart?
In your cart, change the quantity in the "Quantity" field next to the desired item.
Which browsers are recommended for the site?
We recommend using Google Chrome , Safari , Firefox and Internet Explorer .
What payment methods do you accept?
We accept major credit cards through Shopify Payments (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.
How can I make payments with PayPal?
Click the "PayPal" button during checkout and you will be redirected to the PayPal site to complete your payment securely.
How do I use a discount code?
To use a discount code:
- Select the item and click "Checkout".
- Please enter the required information.
- Find the "Discount" field, enter the code and click "Apply".
What is your return and exchange policy?
Please see our Returns and Exchanges Policy for further details.
How can I return an item?
Contact us at info@millevarieta.com to receive information on the return process.
What is your cancellation policy?
- Modifying or canceling your order: You can modify or cancel your order within 6 hours of placing it.
- How to: Contact our customer support at info@millevarieta.com providing your order number and relevant details.
- Orders Already Shipped: We cannot cancel orders that have already shipped. In this case, please receive the package and review our Returns and Exchanges Policy for further assistance.
Is ordering online safe?
Yes, we use SSL encryption to protect your information during online transactions.
Is it safe to use my credit card on your site?
Yes, our site uses a secure payment gateway with data encryption.